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Whos online? |
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At present
14 visitors
online. |
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FAQs |
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- I gave an order up. When does the package come and who delivers?
- What is located in the sender of the supply, is discrete?
- I would like to complete my order by credit card, which stands there on my account?
- VOD Download and video tie-clip Download
- How can I download my bought product
- Which video formats for the download are offered?
- I have no Credit Card how can I pay?
- I gave an order up. When does the package come and who delivers?
We do our best to process all orders within 24 hours. Our partner firms responsible for delivery are DHL, the Netherlands Postal Service, the German Postal Service, and UPS. It can take 3-5 workdays (within the Netherlands, Germany, Switzerland, and other EU countries) for the package to arrive. Overseas packages usually take approximately 10 days. If you don't receive your package within this time frame, please contact us at DBS-Bestelldienst@email.de. The processing of the order takes place after payment has been received. - What is located in the sender of the supply, is discrete?
Discretenes is for over 15 years our request and highest requirement of a trusting business basis: In the sender either ITM kg, of ITM Bt., MSP or Unger Logistics is located. No detailed calculations are attached to the transmissions, these can however over InterNet be called up for discrete ion reasons. If you it expressly to wish we put the calculation documents naturally in the package. A reference in the report field of your order is sufficient. - I would like to complete my order by credit card, which stands there on my account?
Our partner for the credit card account is "Inet cash", on your account stands at present with payment with VISA- or MASTER-Card: RKV Medien Publishing House GmbH, thus nothing that can lead to conclusions on contents of your order. - VOD Download and video tie-clip Download
They should have a fast InterNet connection (DSL, cable, t-Lan or satellite connection), so that you can download our films in as short a time as possible. The left on the web page of where you the bought film download (down load) receive you can usually, after the payment, during credit card payment within 10 min. (otherwise at the latest after 24 Std.) to your E-Mail sent. (the web page with the left to the film is 5 days valid). If you could not download the film in this period on your PC, contact us please under dbs-bestelldienst@email.de - How can I download my bought product
After receipt of the email with the reference: "you log your payment in with e-Payment" please again into your customer account. Click on "my account" -- "my orders" then on the Button "indicate". At the end of the side you find now to "article download:" Click there on the bought product. The "Download" opens now automatically - Which video formats for the download are offered?
We only use High End codecs and can offer you the following formats:
1. IPod format: For playing this format you need ode Mac the free software ITunes of Apple (can be downloaded on the Apple Website) or it on your PC to have a video IPod. High quality
2. MPEG4: For playing this format you need MPEG 4 a conformal software, like Quick time or Windows Media Player or the like. Highest quality, with the newest H.264 codec.
3. WMA format: That old admitted Windows Media Player format, good quality
4. Real Media format: For this you need the Real Media Player on its PC or Mac. property quality
5. Quick time format: For this you need the Quick time Player on its PC or Mac. likewise high quality.
6. With some films we will offer also the new DivX HD format. This format offers the absolutely highest quality class and the specification of this format guarantees playing on "DivX Certified ©" to devices, like DVD players, Settopboxen and play consoles. The home cinema experience as Download. Due to the extremely high quality such a file is with an in-hour film approx.. 650 MB largely and should be loaded only with a fast InterNet connection.
- I have no Credit Card how can I pay?
Please sen us an email, we send you detailed information how you can pay via bank transfer or Western Union.
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